![]() ![]() Yes, it could also lead to more betas and "Early Access" games, or even crazier delays for monsters like Grand Theft Auto V.īetter late than broken, say I, and we shouldn't forget that "abuse" in any creator-consumer dynamic is a two-way street. Plus, letting customers return digital content could get publishers and developers to be more cautious about the state in which they release their games. Missed a sale that kicked in just after you bought a game? You're now protected for two weeks. Self-righteous pirate who uses lack of return policies to justify torrenting new games? This puts another nail in that quickly-closing coffin. But the "Valve polices abuse" corollary seems too vague and potentially capricious, as it stands, for champions of games as shorter-form experiences.īut on balance, Valve's decision to restore rights we took for granted prior to the rise of the digiverse is the right move at the right time. That's tricky, I know, because one player's three-hour speed-run is another person's 30-hour walking tour. Steam implemented these policies to ward off untrustworthy consumers who like to exploit online games. Maybe the fix is to allow certain games to apply for special status, with a shorter refund window, based on content consumption estimates. Refunding a game on Steam might be straightforward and convenient, but the two-week and two-hour deadlines have stirred up some controversy in the gaming community. The policy may need some fine-tuning to ensure that developers of smaller games don't get (ahem) steamrolled. Yes, Valve's refund policy could spell trouble for makers of content that takes less than two hours to complete. By contrast, had someone stolen the customer's physical wallet and used one of his bank or credit card to commit fraud, odds are said customer would have had a much more sympathetic conversation with his credit card company. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. If you don’t see your game listed on this page, click on the View completing purchasing history option and select the game from there. Select your desired game from the list of games. Sony initially refused to refund the complainant his money, but folded after the television segment, apologizing and writing that it was kicking off a review of its process for "unauthorized transaction" complaints. Valve will, upon request via, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). On the Steam Support page, select Purchases. ![]()
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